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Frequently Asked Questions

Account Management

How do I register an account?

During the checkout process you will be prompted to create or register an account. Simply follow the prompted steps and you will create an account. You will receive an email with access details. From there you can enjoy the several benefits of having an account with Mid-South Ag Equipment.


Why should I register/Sign On to my account?

By creating account you have access to a quicker and easier checkout process. You get the luxury of address management, order management, you can easily track your shipments, and have access to member exclusive offers as well. Registering with Mid-South Ag Equipment will improve your entire online experience.


What if I am having problems registering an account, or signing in?

Contact us and we will walk you through the proper steps to register or sign in.


What if I forgot my password?

We have a proven forgotten password system that is both user friendly and secure. Simply select "Forgot Password" when attempting to sign in and start the hassle free process.


How do I change the information on my account?

All information can be edited in the "My Account" section of the website once you create an account.


Order Placement/Shipping/Returns

What if I cannot find an item that I am looking for?

If you cannot find the item you are looking for, please feel free to call Mid-South Ag Equipment at 855-685-3060. Our product offering goes well beyond what is represented on this site. One of our sales people will be more than happy to help you find the item(s) that you are looking for.


How do I tell if an item is in stock?

At this time, our e-commerce site does not show availability. However, anytime that an item is back-ordered, we will e-mail you to let you know that the item is currently not in stock. We will do our best to give you an approximate ETA of the backordered items. At that point, you can elect to wait for the items to come in, or change to a faster shipping method, or cancel the order if we cannot provide to you in a timely manner.


How do I remove an item/items from my shopping cart?

To remove an item from your shopping cart, simply click on the "X" to the right of product in the mini cart at the top. On the cart page the "X" is much more prominent and red, click that and it will delete the desired product from your cart.


How do I change the quantity in my shopping cart?

In the shopping cart there is a quantity box, simply add your desired quantity in that box and select update cart. Both your quantity and total will update.


How do I change my shipping option on my order?

During the check out you will be given a list of all the possible shipment options we have for your order. Simply chose the one that best suits your needs and continue to the next step of the checkout process.


How much will it cost to ship my order?

Shipping cost will be estimated & shown before order is finalized. In the event that order is not able to ship via UPS/Fed Ex ground – we will provide a LTL estimate.


When will my order ship? When should I receive my order?

All orders placed by 1:00 p.m. CST will ship same day, as long as product is in stock, orders placed after 1:00 p.m. – CST will generally ship the following business day, as long as product(s) are in stock. Lead times for ground and LTL shipments will vary, depending on proximity to shipping origin. Generally, orders should arrive in 2-7 business days from date of shipment. If you want your order guaranteed by a specific date, please choose an upgraded shipping method, such as Second Day Air or Next Day Air.

International orders may experience longer handling/shipping times. International orders may be subject to taxes, tariffs, customs, or other fees subject to destination country. The recipient will be considered the importer & will be responsible for any fees incurred due to importation of product. Diversion of products/orders contrary to U.S. law is prohibited.


Can I place an order without signing in or registering an account?

Yes, we offer a guest checkout for any user not wishing to create an account with us upon checkout.


What if I want to return an item?

Please contact Mid-South Ag for a Return Materials Authorization before returning any product. Returned merchandise should be accompanied by a copy of the original invoice or packing slip, along with a short note explaining the reason for the return. Full credit will be issued for the returned item as long as the following conditions are met: 1) Item is returned within 30 days of purchase. 2) Item is in new (re-sellable) condition, including original packaging and product documentation. All products returned after 30 days will be subject to a 15% restocking charge and credit will be in form of in-store credit. Purchases over 180 days old are not eligible for return. Freight for original shipment will not be credited unless Mid-South Ag made a shipping error. Special order items that are cancelled or returned will be subject to manufacturer restock charges and may not be accepted, if the item is considered “non-returnable” or discontinued by the manufacturer. Returns on electrical parts/electronics are not accepted.


How do I track an order?

Once your order is shipped you will receive an email with a tracking # or you can log into your account to get your tracking number as well.


General Questions

What is your privacy policy?

We collect your Name, Address and email when processing order. We do NOT sell or give out this information. Occasionally, we will send our customers promotions and specials. If you do not wish to receive these solicitations you can easily opt out. Our site is PCI compliant and utilizes standard security practices for ecommerce sites like SSL encryption.


Is it safe to use my credit card online?

Yes, Our site is PCI compliant and utilizes standard security practices for ecommerce sites like SSL encryption.


Why am I not receiving e-mails?

This could be for several possible reasons. Firs make sure you put in the correct email, if that isn't the case your mail server could be blocking our emails from being received for specific reasons. Check your spam folder sometimes any transaction or sales related emails can be labeled as spam. If none of that is the case contact us and we will look into it from our end.